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Bridges Case study: New posibilities through digital inclusion

Upon joining the BBO Bridges project, Steve* did not have access to a laptop and he was unsure how he could communicate online using other devices apart from his mobile phone. We explained to him that it is a learning curve and we can support him and guide him into using Microsoft teams and Zoom as a part of his job search and online interviews.

Upon scheduling the meeting, Steven was struggling to download the Microsoft Teams App on his mobile phone, but we communicated over the phone and explained to him step by step how he could do that. Half an hour later, and more reassured he joined the meeting but immediately switched off his camera as he confessed that he was not comfortable with his camera on. However, the meeting has been extremely productive as Steve understood how the software works, how to schedule a meeting, and how to accept meeting invites.

Being encouraged his enthusiasm started to grow and he even switched on his camera for a while to get more comfortable with the online face to face interaction. We are incredibly proud of Steve’s progress and we could see that by learning more about how to use digital technology his confidence is growing. In the future, Steve has committed to attending coffee mornings online where he could engage with other participants while we could support him with mental health and employment advice.

Bridges is funded by the European Social Fund and the National Lottery Community Fund. For more information about the project, please visit stepstowork.co.uk/bridges or contact us on 01922 627555.

*Due to confidentiality, the name of the participant has been changed.