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BBO Bridges Case Study: From sheltered life to independence

Hana* first joined the Walsall College and BBO Bridges Project in January 2022.  She had never been into employment but felt the time had come for her to push herself out of her comfort zone and to explore her options of getting a job and some financial independence. 

Her self-confidence and self-esteem were very low and she was receiving medication for depression and anxiety.  She rarely left the house and had no social life outside of her family so her social skills were quite poor, as a consequence of that she has experienced panic attacks.

She left school before her GRSC exams due to carrying responsibilities for her mother, and she had never plucked up the courage to pursue education again.

When she first met us, she had a panic attack, but she pushed herself and, after a while, tried a small group workshop.  She didn’t feel comfortable, so we worked with her on a 1:1 basis to build her trust and confidence. 

With Hana’s growing confidence and a desire to make changes, we enrolled her on an Entry Level Digital Skills course at Walsall College having sat down with the (handpicked) tutor to explain Hazera’s fears.  She surprised herself by really enjoying the course and found that she was enjoying learning and being able to have meaningful conversations with her children and husband about IT. 

We worked on her CV together and uploaded it to her new online job searching accounts.  We started looking at vacancies and supported Hana with her job search, which ultimately led to her first job interviews.

Following that, she decided she would like to do a 3-week intensive Health and Social Care course with Embark, leading to an interview with Fairways Care.  Hana said that the course was difficult but she passed and did well in her interview despite feeling nervous.

She was offered a role as a Health Care Assistant with Fairways and is really excited about starting her job!

For more information, and to discover how we can support your journey to work, please visit www.stepstowork.co.uk/bridges/

*The name of the participant has been changed due to confidentiality.